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Entry LevelFull-time
Salary Range
$8,925 - $12,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Success Associate will be responsible for managing renewals and at-risk situations for a portfolio of accounts. This role focuses on driving the post-sales journey and ensuring customer satisfaction to drive retention and growth.
Key Responsibilities
- βDrive the post-sales journey for assigned accounts, from product adoption to renewal
- βManage a high-volume book of business supporting over 250 accounts
- βProcess renewals within SFDC and assist customers with subscription changes
- βEnsure Price Increase targets are met
- βManage At Risk situations and collaborate with internal teams to support customer requests
- βManage inbound customer inquiries relating to their accounts
- βPresent value of Revalize products to customers, effectively managing objections
- βSupport customer nurture activities and campaigns in partnership with Marketing
- βReply to customer survey responses and recommend appropriate actions
- βIdentify opportunities for up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
Requirements
- βExperience in customer success or account management
- βProficiency with SFDC or similar CRM systems
- βStrong communication and problem-solving skills
- βAbility to manage a high-volume book of business
- βExperience with subscription management and renewals
- βKnowledge of customer lifecycle and retention strategies
- βAbility to collaborate with cross-functional teams
- βExperience with up-sell and cross-sell strategies
- βStrong organizational and time management skills
