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ManagerFull-timeRustKubernetesTerraformAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join our team at Scaleway, supporting our Enterprise segment in Italy. This role involves acting as the technical account manager for post-sales relationships, ensuring technical success and alignment between Scaleway’s roadmap and client business challenges.
Key Responsibilities
- →Serve as the primary technical point of contact for strategic Enterprise clients
- →Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems
- →Manage client adoption of Scaleway products, ensuring optimal use and value
- →Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives
- →Provide cloud architecture guidance and cost optimization (FinOps) advice
- →Handle critical incidents and act as a trusted advisor during crises
- →Collect and prioritize product feedback from clients, collaborating with Sales and Product teams
- →Ensure alignment between client needs, Scaleway roadmap, and business objectives
Requirements
- ✓3 to 5 years of experience in a technical consulting or high-level customer engineering role
- ✓Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform)
- ✓Strong Linux system administration and networking fundamentals
- ✓Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite)
- ✓Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures
- ✓Trilingual: Fluent in English, French, and Italian
- ✓Exceptional Communication: Capable of speaking about business ROI with decision-makers and technical details with engineers
- ✓Diplomacy & Empathy: Ability to build strong relationships and handle high-pressure crisis management
- ✓Analytical Mindset: Proactive in identifying problems and proposing innovative solutions
- ✓Collaborative Spirit: Valuing collective success over individual work
