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ManagerFull-timeRustReactGoAI
Salary Range
$86,700 - $117,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Searchable. This role focuses on building genuine relationships with customers, identifying opportunities for growth, and taking full ownership of the customer journey from onboarding through to expansion.
Key Responsibilities
- →Own the full post-sale customer relationship — from onboarding to renewal, upsell and everything in between
- →Be the face of Searchable for our current customers — the person they trust, rely on, and come back to
- →Drive expansion revenue to GTM - through upsell and cross-sell, identifying opportunity before the customer even asks
- →Manage support conversations with speed and care, turning problems into trust-building moments
- →Report directly into the Head of GTM and play a role alongside in how we scale new and existing business
Requirements
- ✓Proven experience in a CSM or Account Management role, ideally in SaaS
- ✓Track record of retaining and growing a portfolio of accounts
- ✓Strong written and verbal communication across all seniority levels
- ✓Experience managing accounts across enterprise, mid-market, and SMB
- ✓Comfortable with CRM tools, health scoring, and account data
- ✓Commercially minded with a genuine interest in revenue growth
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