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Mid LevelFull-time
Salary Range
$9,180 - $12,420 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Success Manager to join our team. This role focuses on building positive relationships with customers and ensuring they receive significant value from our platform.
Key Responsibilities
- →Build positive relationships with customers
- →Drive adoption of our platform
- →Ensure customers receive significant value from our product
- →Focus on onboarding, delivery, and retention for customers
- →Ensure both sides of the marketplace have an outstanding experience
- →Apply strong influencing and negotiation skills
- →Offer strategic consultations and address concerns proactively
- →Work cross-functionally with Commercial, Product, and Engineering teams
- →Advocate for the customer by gathering feedback and translating into actionable insights
- →Play a key role in crafting and optimizing Customer Success processes
Requirements
- ✓Strong communication and relationship-building skills
- ✓Experience in customer success or related field
- ✓Ability to work cross-functionally with various teams
- ✓Strategic thinking and problem-solving abilities
- ✓Understanding of platform adoption and retention strategies
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About SEEK
SEEK is a leading digital platform that connects job seekers with employment opportunities across various industries. Founded in 1997 in Australia, the company has grown into a global network, operating in multiple countries under different brands while maintaining a consistent focus on facilitating career growth and talent acquisition. As a pioneer in the online recruitment space, SEEK leverages technology to streamline the hiring process, making it more efficient for both employers and job seekers. The company offers a comprehensive suite of services, including job listings, resume building tools, career advice, and employer branding solutions. Its platform features advanced search filters, personalized job recommendations, and analytics-driven insights to enhance user experience. SEEK caters to a diverse audience, including job seekers at all career levels, recruiters, and HR professionals, providing tailored solutions to meet their specific needs. The platform’s user-friendly interface and robust database make it a preferred choice for millions of users worldwide. Over the years, SEEK has established itself as a market leader in the online recruitment industry, with a strong presence in Australia, New Zealand, Asia, and other regions. The company’s commitment to innovation is evident through its continuous investment in technology and data-driven solutions, which have helped it maintain a competitive edge. SEEK’s unique value proposition lies in its ability to create a seamless ecosystem that not only matches talent with opportunities but also fosters long-term career development and business growth.
