Staff Inbound Product Manager - ITSM at ServiceNow

About the Role

We are looking for a Product Manager to join the IT Service Management (ITSM) team at ServiceNow. This role focuses on building the future of service operations where AI, automation, and collaboration come together to help enterprises deliver always-on, resilient digital services.

Key Responsibilities

• →Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.
• →Collaborate effectively in an Agile work environment with product peers, user research, UX, engineering, implementation experts and customers to set product direction and definition.
• →Communicate product vision, priorities, and complex technical problems as clear requirements and compelling solutions across engineering, AI platform teams, UX, GTM, and executive stakeholders.
• →Interface with other product managers and stakeholders to ensure we are working on the right things at the right time, ensuring long-term value to the ServiceNow organization and our customers.
• →Assume accountable ownership for product outcomes regardless of organizational boundaries.
• →Guide multiple teams through ambiguous product development without losing sight of the unified vision.
• →Continuously learn from customers, markets, and technology trends to inform and validate your strategic and tactical product roadmaps.
• →Work with scrum teams to guide projects from concept through development to launch. Participate in, and own the outcome of, all product and technical aspects of team deliverables, including quality, performance, maintainability, and scalability.
• →Define, measure, and achieve your product’s success targets through continued collaboration with Customer Success and our active community of developers, implementation service providers, and consultants.
• →Ship products people love!