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SeniorFull-time
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As Lead Product Designer at Shawbrook, you will shape how customers and colleagues experience our services through website and operational journeys. This hands-on role involves leading design of customer-facing journeys while considering operational workflows.
Key Responsibilities
- →Shape customer and colleague experiences through website and operational journeys
- →Lead design of customer-facing journeys while considering operational workflows
- →Ensure experiences are clear, consistent, and scalable
- →Work closely with Product and Engineering to design solutions
- →Contribute to the evolution of design systems
- →Design new journeys where patterns don’t yet exist
- →Help teams move faster and with more confidence
Requirements
- ✓Experience in leading design of customer-facing journeys
- ✓Strong understanding of operational workflows
- ✓Ability to balance customer needs with delivery realities
- ✓Experience with design systems
- ✓Ability to design new journeys and improve existing ones
- ✓Strong collaboration skills with Product and Engineering teams
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About Shawbrook
Shawbrook is a leading UK-based bank specializing in providing financial solutions tailored to small and medium-sized enterprises (SMEs). Established in 2014, the company operates as a digital-first bank, leveraging technology to offer accessible and efficient banking services. Headquartered in London, Shawbrook has quickly grown to become a trusted partner for businesses seeking flexible and innovative financial support. The bank's focus on the SME sector reflects its commitment to supporting the growth and success of local businesses across the United Kingdom. Shawbrook offers a comprehensive range of products and services designed to meet the unique needs of SMEs, including business current accounts, loans, overdrafts, and savings accounts. Key features of their offerings include user-friendly online and mobile banking platforms, personalized customer support, and competitive interest rates. The bank targets entrepreneurs, startups, and established small businesses, providing them with the financial tools and advice necessary to manage cash flow, expand operations, and achieve long-term stability. Shawbrook's digital-first approach ensures that businesses can access their accounts and services anytime, anywhere, with ease and security. Notable achievements for Shawbrook include rapid expansion across the UK, with a significant presence in key business hubs, and recognition for its innovative digital banking solutions. The bank has positioned itself as a leader in the SME banking sector by combining traditional banking expertise with modern technology. Shawbrook's unique value proposition lies in its deep understanding of the SME landscape, offering tailored financial solutions that address the specific challenges and opportunities faced by small businesses. This customer-centric approach has earned the bank a strong reputation for reliability, flexibility, and support.
