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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Configuration Success Analyst (EMEA) to join SiteMinder, the world’s leading open hotel commerce platform. This role involves managing, configuring, and maintaining SiteMinder solutions to ensure secure and efficient access management.
Key Responsibilities
- →Provide back-end technical support for SiteMinder products to internal and external customers
- →Help customers configure and optimize the platform to support their business and guest acquisition strategy
- →Troubleshoot authentication, configuration, and system issues to ensure smooth performance
- →Deliver excellent onboarding and customer support via phone, email, and other channels
- →Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation
- →Collaborate with cross-functional teams to improve processes and customer experience
- →Support customers across the Europe, Middle East, and Africa (EMEA) region
Requirements
- ✓Eagerness to learn and grow. Fresh graduates and early-career professionals are welcome to apply
- ✓A customer-first mindset with strong problem-solving skills
- ✓Excellent English communication skills, both written and verbal
- ✓The ability to analyze issues, troubleshoot effectively, and work across multiple systems
- ✓Comfort working in a fast-paced, KPI-driven environment
- ✓A collaborative and adaptable attitude, with a focus on delivering great customer experiences
- ✓Flexibility and willingness to support EMEA business hours in a hybrid work set-up
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