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Mid LevelFull-timeGitGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support professional to join Solidgate, a payments orchestration platform that empowers entrepreneurs to build exceptional internet companies. This role involves helping merchants grow with Solidgate from pre-sales to scaling their payment flows.
Key Responsibilities
- →End-to-end technical onboarding of new merchants, from first integration to go-live
- →Ongoing technical support for existing merchants across their lifecycle with Solidgate
- →Support for the L1 Support team on technical and integration-related topics
- →Participation in pre-sales calls, helping explain integration options and technical capabilities
- →Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
- →Guidance on optimal payment setups to help merchants scale efficiently and reliably
Requirements
- ✓Background in technical support, technical account management, or a similar role
- ✓Strong written and verbal communication skills — clear, structured, and merchant-focused
- ✓English at Upper-Intermediate level or higher
- ✓Ownership mindset: you care about results and long-term merchant success
- ✓Ability to work independently, prioritize effectively, and stay focused on what matters
- ✓Openness, empathy, and motivation to grow — both personally and with the product
- ✓Nice to have: Experience with Postman and basic SQL, hands-on experience running technical demos, familiarity with payment systems, APIs, or fintech products
