Loading...
ManagerFull-time
Salary Range
$163,200 - $220,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Professional Services Manager to join Stripe's team. This role involves leading a team of Integration Engineers and working with Stripe's largest and most complex users to guide them through the integration process.
Key Responsibilities
- →Oversee and guide the day-to-day operations of the team, including staffing, metrics, reporting, team management, and engagement sponsorship.
- →Serve as engagement sponsor, ensuring projects are on track; engage with key customer and Stripe contacts as needed to resolve issues and drive progress.
- →Partner with other managers and Professional Services teams to optimize team utilization and project coverage
- →Review pipeline for upcoming projects and manage headcount and staffing accordingly
- →Actively source and recruit diverse talent to grow the team
- →Collaborate with Stripe Sales, Customer Success, Technical Account Managers, and Solution Architecture teams to iteratively align with user requirements
- →Work with Stripe account teams and Stripe users and prospective users to present the value of professional services; identify, qualify, and scope professional services, and negotiate scope of work between users and Stripe.
- →Partner with Stripe Product and Engineering to escalate and develop resolution to issues and incorporate user feedback and requirements into Stripe’s product development cycle.
- →Identify, capture, and promote best practices, tools, and tactics to enable faster and broader adoption of Stripe products.
- →Create a collaborative work environment that fosters diversity, autonomy, transparency, innovation and learning while holding a high bar for craftsmanship.
Requirements
- ✓3+ years of experience leading and managing client facing Professional Services (or equivalent) teams.
- ✓Account management roles with experience leading technical and implementation resources and scoping/selling professional services to existing and new users
- ✓High quality communicator; able to communicate (verbally or written) complex and technical concepts to both technical and non-technical audiences
- ✓Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to drive consensus and reach decisions
- ✓Strong analytical and project management skills
- ✓Demonstrated mentorship capabilities
- ✓Ability to operate and execute in a highly ambiguous, fast-paced dynamic environment
- ✓Energy, enthusiasm, and passion for making customers successful and driving individual and team growth
