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ManagerFull-timeData ScienceGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Servicing Program Manager to join Stripe's Customer Advocacy and Programs team. This role focuses on creating a differentiated post-sales engagement model for Stripe's largest users, ensuring they get maximum value from their investments.
Key Responsibilities
- →Design and lead a program for post-sales engagement with Stripe’s largest users
- →Own end-to-end program delivery including strategy, cross-functional alignment, execution, and measurement
- →Work closely with Customer Success, Technical Account Managers, Go-to-market teams, Product, Operations, Finance, and Legal
- →Ensure every interaction with customers is elevated and consistent
- →Create clarity when navigating ambiguity and solve complex problems in a high-growth environment
Requirements
- ✓5+ years of experience in program management, business operations, management consulting, or a related discipline
- ✓Strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment
- ✓Strategic problem-solving and analysis experience in a Sales-oriented environment
- ✓Excellent analytical, presentation, and communication skills
- ✓Ability to transition from strategy to very detailed work and adapt to a fast-paced environment
- ✓Experience influencing cross-functional stakeholders to align and execute on common objectives
Benefits
- ★Opportunity to work with a high-impact team inside Customer Success
- ★Chance to ensure Stripe’s most strategic customers get maximum value from their investments
- ★Work in a fast-paced, rapidly changing environment with a focus on innovation and growth
