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ManagerFull-timeRustGoAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Synthesia, the world’s leading AI video platform for business. This role focuses on building relationships with clients and turning them into happy users, helping educate clients on a new way to create video content.
Key Responsibilities
- →Drive Synthesia’s future growth by building relationships with clients
- →Help educate clients on creating video content using the Synthesia platform
- →Work closely with sales to create a cohesive onboarding experience for new users
- →Engage in business-level and technical conversations at multiple levels of the organization
- →Manage a Book of Business along with KPIs
Requirements
- ✓Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, or similar in B2B SaaS
- ✓Experience in managing a Book of Business along with KPIs
- ✓Track record in managing risk, forecasting, and identifying growth opportunities
- ✓Ability to establish trusted advisor relationships with clients
- ✓Successfully onboard new clients and build key relationships
- ✓Coordinate and lead regular client check-ins with clear outcomes
- ✓Light video editing using the Synthesia platform
- ✓Retention and growth of enterprise clients
- ✓Ensure ROI and value is understood by clients
- ✓Based in London or Europe
