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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Associate Customer Success Manager to join Tennr, a company that prevents healthcare referral delays by making sure every referral gets where it needs to go with the right information at the right time. As an Associate Customer Success Manager, your mission is to make customers deliriously happy by delivering more than just great software and being a trusted, strategic partner to complex healthcare organizations.
Key Responsibilities
- →Support the customer relationship throughout their journey from onboarding through renewal by coordinating implementation tasks and contributing to long-term success
- →Assist in onboarding and training efforts with a focus on driving adoption and aligning Tennr to customer goals
- →Help build strong, trusted relationships across end users and admins; surface risks and collaborate with teammates to resolve issues
- →Contribute to the development and execution of success plans by tracking key activities and helping adjust strategies as customer needs evolve
- →Gather and share customer insights with Product and Engineering teams to support roadmap discussions and improve the platform experience
- →Help maintain and improve internal tools that support decision-making and customer outcomes
- →Assist in identifying expansion opportunities and support customer advocacy efforts
Requirements
- ✓1–3 years of experience in a client-facing role in the healthcare space
- ✓Self-starter with an entrepreneurial mindset
- ✓Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs
- ✓Proven experience leading complex, cross-functional projects
- ✓Exceptional written and verbal communication skills with strong interpersonal instincts
- ✓Passion for interpreting complex data and uncovering meaningful trends
- ✓Detail-oriented mindset with a focus on continuous improvement and operational excellence
- ✓Willing to travel as needed
