Customer Support Specialist (French-Speaking) at The Global Talent Co

The Global Talent Co

South Africa - JHB·3d ago

Mid LevelFull-timeGit

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a high-energy French-Speaking Customer Support Specialist to join a fast-growing European beverage brand. This role acts as a "Problem Solver & Happiness Manager," responsible for turning every customer interaction into a positive experience.

Key Responsibilities

→Handle customer inquiries in French via email and social media (Instagram, TikTok, Discord), maintaining a fast, empathetic, and authentic brand voice.
→Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify.
→Actively engage with the community to build long-term loyalty and turn customers into brand advocates.
→Provide flexible support during product launches and promotional spikes to ensure consistent response times.
→Maintain high standards for customer satisfaction (CSAT) and professional communication.

Requirements

✓Native or professional-level fluency in French (C2) with exceptional written communication skills.
✓1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
✓Flexibility & Availability: Ability to work a flexible schedule of 30–40 hours per week.
✓Shift Alignment: Comfortable working later shift coverage to meet market demand.
✓Vibe-Check: Energetic, proactive, and a real team player who thrives in a fast-paced, remote startup environment.