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Mid LevelFull-timeRust
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Join TomTom’s global Customer Care organization within the Consumer department and become part of a team that supports customers and retailers across international markets. This role requires acting as a key ambassador of the TomTom brand, ensuring high standards of service through every customer interaction.
Key Responsibilities
- →Provide first-class support to end users and retailers for TomTom products and applications through chat and email channels.
- →Troubleshoot and resolve a wide range of technical, functional, and usage-related issues in a timely and professional manner.
- →Offer accurate and professional purchase advice tailored to individual customer needs.
- →Deliver personalized, customer-focused interactions that reflect a strong commitment to service quality.
- →Ensure consistently high levels of customer satisfaction while adhering to service standards and processes.
Requirements
- ✓Demonstrated experience in customer service or technical support, preferably within an international work environment.
- ✓Excellent written and spoken English communication skills, with the ability to clearly explain technical information.
- ✓Strong technical aptitude with good working knowledge of MS Office applications.
- ✓Availability to work in a 24×7 operational environment; prior experience with chat support is an added advantage.
- ✓A customer-driven, quality-focused professional who is a quick learner, team-oriented, and capable of innovative thinking.
