Loading...
ManagerFull-timeRustGitGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses.
Key Responsibilities
- →Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
- →Build strong, trust-based relationships with small business owners.
- →Help customers adopt tools like websites, SEO, ads, and AI features.
- →Drive retention by preventing churn and delivering creative solutions.
- →Manage competing tasks and priorities effectively in a fast-paced environment.
- →Capture customer feedback and share it with product, engineering, and support teams.
Requirements
- ✓1+ years of early career experience delivering on scoped responsibilities with coaching.
- ✓Strong verbal communication; confident and comfortable on customer calls.
- ✓Tech-savvy and able to learn new platforms quickly.
- ✓Patient and empathetic when working with customers who have low tech familiarity.
- ✓Strong time management and organizational skills.
- ✓Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.
Benefits
- ★$65k base salary ($80k OTE) + equity package
- ★Full Medical, Dental, and Vision Health Coverage
- ★Computer and workspace enhancements
- ★401(k) plan (non-matching)
- ★Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
- ★Company-paid Wellhub membership for fitness and wellness
- ★Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
- ★Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
Free to sign up. Takes 30 seconds.
