Account Manager (Texas & Arkansas) at Transfr

ROLE OVERVIEW The Account Manager plays a pivotal role in driving customer retention and growth across our existing client base. This individual will own the renewal and upsell process, partnering closely with the SWMs and Customer Success teams to ensure customers continue to realize long-term value with Transfr. They will serve as a trusted advisor and revenue owner—proactively managing renewals, identifying expansion opportunities, and executing complex negotiations with precision. The ideal candidate thrives in a fast-paced environment, excels at relationship management, and is passionate about helping customers achieve success. ** This position will work on deals which are typically complex, consultative, and require a tailored strategy and solution to meet the needs of the customer. It is full-time, fully-remote and requires someone residing in their assigned territory willing to travel domestically up to 60% or more. The expected territories for this role are Texas and Arkansas, and therefore we will only consider candidates based in this region and the surrounding regions. Territories are subject to change based on business needs. RESPONSIBILITIES: Renewals & Retention - Proactively own renewals for a portfolio of assigned customers, ensuring timely execution and minimal churn. - Develop customized renewal proposals and pricing options 120+ days in advance of renewal dates. - Mitigate risks of cancellation by identifying challenges early and developing retention strategies in collaboration with SWMs and Customer Success Managers. - Maintain accurate renewal forecasting and pipeline visibility through consistent reporting. Growth & Expansion - Identify and execute on upsell and cross-sell opportunities within assigned accounts using consultative, value-based selling techniques. - Partner with leadership to drive revenue expansion goals and contribute to quarterly growth planning. Cross-Functional Collaboration - Work closely with SWMs, Customer Success, Deal Desk, Finance, Legal, and Sales Operations to streamline renewal processes and address customer needs. - Ensure alignment between internal stakeholders to deliver a seamless customer experience during renewal and expansion cycles. Process & Reporting - Maintain detailed and accurate records of all renewal activities, proposals, and customer communications in Salesforce. - Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. - Continuously refine renewal and upsell workflows to improve efficiency and consistency. QUALIFICATIONS Required: - 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry. - Proven record of meeting or exceeding renewal and upsell targets. - Strong negotiation, communication, and relationship management skills with comfort engaging C-level executives. - High attention to detail and strong organizational skills with a process-driven mindset. - Experience managing cross-functional projects under tight deadlines. - Proficiency with Salesforce or similar CRM platforms. SUCCESS METRICS - Renewal rate and customer retention. - Revenue growth through upsell and cross-sell initiatives. - Forecast accuracy and pipeline visibility. - Customer satisfaction and partnership longevity. - Up to 60% travel is required. WHAT WE OFFER: The base salary range for this position is expected to be between $90,000 - $110,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary, this role will be eligible for commission and additional company benefits such as stock options, 401(k), paid vacation and sick time, and health benefits. IN CLOSING: If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success. Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all. At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Must be authorized to work in the United States without restriction Learn more at transfrinc.com [Upgrade to PRO to see link]