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ManagerFull-timeRustGitGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our team at Tulip, a leader in AI-native frontline operations. This role focuses on managing customer accounts and driving digital transformation in industrial environments.
Key Responsibilities
- →Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
- →Serve as internal customer champion
- →Guide customers to use Tulip as a tool to improve their operations through digitization
- →Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- →Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- →Build and improve internal processes and content to scale up and mature the Customer Success function
Requirements
- ✓BA/BS (MBA/Masters preferred)
- ✓5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- ✓Experience with change management in a GxP manufacturing and operations
- ✓Experience creating and leading stakeholder & executive presentations
- ✓Experience coordinating and leading actions among cross-functional teams
- ✓Bias for action and client impact
- ✓Passion for continuous improvement and digital transformation
- ✓Comfortable in a fast-paced, technology-driven business environment
- ✓Ability to travel (estimated up to 15%)
Benefits
- ★Direct impact on product and culture
- ★Company equity
- ★Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week
- ★Flexible work schedule and unlimited vacation policy
- ★An inclusive, dog-friendly office with diverse and inspiring colleagues
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