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SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Support Manager will lead and maintain effective customer support delivery for Revalize customers and partners. This role involves managing support personnel, optimizing customer self-service, and ensuring team adherence to processes and service level agreements.
Key Responsibilities
- →Directly manage a team delivering support to Revalize customers and partners
- →Monitor key performance metrics (KPIs) to ensure on-time support delivery and customer satisfaction
- →Set, monitor, and evolve individual contributor performance standards
- →Coach team members to achieve high performance
- →Contribute to the ongoing evolution of Customer Support as the business grows
- →Assist in defining the training agenda for team members, including new hire onboarding and continuing education
- →Provide cross-functional feedback regarding product issues and customer satisfaction
- →Drive cross-functional engagement to ensure customers have accurate and timely information
- →Act as a primary escalation point for customers and internal stakeholders
- →Meet with key customers as needed
- →Participate in capacity forecasting and implement productivity programs
- →Participate in Knowledge-Centered Support and self-service programs
- →Make employment decisions
- →Occasional travel may be required
Requirements
- ✓Proven experience in managing customer support teams
- ✓Strong understanding of support best practices and service level agreements
- ✓Ability to monitor and analyze key performance metrics
- ✓Experience with training and development programs
- ✓Excellent communication and cross-functional collaboration skills
- ✓Ability to act as an escalation point for customer and internal issues
- ✓Strategic thinking and problem-solving abilities
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About Revalize
Revalize is a forward-thinking company dedicated to transforming how businesses approach digital transformation and innovation. Operating at the intersection of technology and strategy, Revalize helps organizations leverage cutting-edge solutions to drive growth and efficiency. While the name suggests a focus on revaluation and modernization, the company's core mission is to empower clients with tools and insights that align with evolving market demands. Founded with a vision to bridge the gap between traditional business practices and digital advancements, Revalize has positioned itself as a trusted partner for enterprises seeking sustainable innovation. Revalize offers a suite of services including digital strategy consulting, AI-driven analytics, and custom software development tailored to enhance operational agility. Key features of their solutions include scalable architecture, data-driven decision-making frameworks, and seamless integration with existing systems. The company primarily targets mid-to-large enterprises across sectors such as finance, healthcare, and retail, where digital transformation is critical for competitive advantage. By combining technical expertise with industry-specific knowledge, Revalize ensures its clients receive solutions that are both innovative and practical. Notable for its client-centric approach, Revalize has achieved recognition for its ability to deliver measurable results, often exceeding industry benchmarks in project success rates. The company differentiates itself through a unique value proposition that emphasizes long-term partnerships over short-term fixes, ensuring clients not only adapt to change but thrive in it. With a growing portfolio of successful implementations, Revalize continues to solidify its reputation as a leader in the digital transformation space.
