Sales Support Specialist 2 at Twilio

Twilio

Sydney, Australia·1w ago

Mid LevelFull-timeAI

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. This role will support Account Executives throughout the sales cycle, focusing on operational aspects and ensuring smooth processes.

Key Responsibilities

→Assist with Pricing and Deal workflows
→Prepare Pricing and Deal Structure using internal tools
→Create, amend, and execute Order Forms
→Engage with client stakeholders to ensure Proposal Bill Of Materials are correct
→Create quotes and manage CPQ workflows
→Oversee and maintain CRM records
→Manage Account Data/Ownership queries
→Update account, opportunity, contact, and lead level data
→Serve as an Internal liaison for various requests
→Work with internal stakeholders to ensure smooth sales processes
→Ensure all paperwork is completed accurately
→Provide Customer support and participate in customer calls
→Support team success by tracking cross-functional challenges

Requirements

✓3+ years of sales, customer success, or account management experience
✓Bachelor's Degree or equivalent experience
✓Knowledge in CPaaS and telecom is a plus
✓Results-driven, detail-oriented, and collaborative approach
✓Ability to advocate for customers internally
✓Extreme attention to detail in communications
✓Strong organizational skills and proficiency in spreadsheets, documents, and presentations
✓Ability to prioritize and multi-task