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ManagerFull-timeJavaScriptJavaAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager to join Twilio's team. This role involves providing technical support and serving as the primary point of contact for Personalized Support Customers, helping to troubleshoot and resolve complex technical issues.
Key Responsibilities
- →Address customer issues using strong technical and diplomatic skills
- →Work with customers' developers, architects, and support personnel to resolve complex problems
- →Collaborate with teammates and Twilio's Product and Engineering teams via Slack and JIRAs
- →Analyze customer trends and patterns to improve support processes
Requirements
- ✓4+ years of relevant experience
- ✓Skilled in solving complex technical problems in a timely manner
- ✓Experience in account management and keeping stakeholders informed
- ✓Enthusiasm for interacting and collaborating with other groups within Twilio
Benefits
- ★Competitive pay
- ★Generous time off
- ★Ample parental and wellness leave
- ★Healthcare
- ★Retirement savings program
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