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Mid LevelFull-timeRustGitGoAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Twin Health is seeking a Desktop Support Engineer I to ensure smooth operations and support for their team. This role involves providing both onsite and remote support to troubleshoot and resolve technical issues.
Key Responsibilities
- →Provide onsite support to troubleshoot, repair, and resolve laptop, PC, monitors, and other devices.
- →Provide remote support via telephone, online chat, email, or using secure remote access products.
- →Track and resolve incidents in a ticketing database, escalating to L2 support if needed.
- →Track hardware inventory based on shipping of laptops, monitors, keyboard & mouse bundles, etc.
- →Learn to build and configure end-user systems: Apple Macs (90%) and Windows (10%)
- →Learn to onboard new Twin Health employees
- →Learn to be a Google Workspace Administrator
- →Work with manufacturer support to resolve hardware issues
- →Thoroughly document notes regarding research, troubleshooting efforts, and work performed.
- →Provide IT support to Zoom meetings/conferences
- →Other duties as assigned
Requirements
- ✓Minimum of 2 years in Desktop Support / Management & CS / IT Degree
- ✓Experience in a cloud-based (virtual) environment
- ✓Understanding of troubleshooting of desktop software, hardware, & network issues
- ✓Ability to follow documented standard operating procedures
- ✓Ability to analyze the problem, develop a strategy, and implement the solution
- ✓Must present a patient, positive demeanor that reflects professionally upon the company in customer-facing position; end-user skills vary widely.
- ✓Responsive to needs in a timely fashion; conscientious and having a sense of urgency.
- ✓Ability to understand problems over the phone and to clearly communicate instructions and guidance over the phone is essential for this position.
- ✓Applicants must be in a commutable distance and be able to go into the office regularly. Applicants must be authorized to work for any employer in the U.S.
Benefits
- ★A competitive compensation package in line with leading technology companies
- ★Opportunity for equity participation
- ★Unlimited vacation with manager approval
- ★16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- ★100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- ★401k retirement savings plan
