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ManagerFull-timeRustAWSGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Customer Success Manager to partner with our mid-sized business customers post-sale to drive adoption and ensure customer growth and retention. This role focuses on helping customers achieve their most important business outcomes through effective learning strategies.
Key Responsibilities
- →Manage a portfolio of up to 30 accounts with a mix of high-touch and digital touch
- →Launch and train new customers, ensuring smooth onboarding and platform adoption
- →Create and implement internal promotion programs within customer organizations
- →Build and maintain executive-level relationships as a trusted advisor
- →Provide expert consultation to develop internal learning strategies
- →Identify expansion opportunities and risk across accounts to ensure high retention rates
Requirements
- ✓4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
- ✓Experience driving toward revenue or renewal targets with mid-market and enterprise accounts
- ✓Ability to travel up to 30% for customer meetings and events
- ✓Experience with HR/L&D customers preferred but not required
Benefits
- ★Access to Udemy courses
- ★Monthly UDay for self-improvement
- ★Budget for professional development
- ★Equity eligibility
- ★Region-specific benefits package
