Account Manager, Mid-Market (Remote, Canada) at Unbounce

Department: Sales & Customer Operations Reporting To: Senior Director, Customer Success & Account Management Location: Remote, Canada Position Type: Full-Time, Permanent Hours: Monday-Friday, 9AM-5PM (in your time zone) Vacancy Type: This is a new role Since 2010, Unbounce has empowered digital marketers to create high-converting campaigns that drive real results. It's an intuitive and powerful landing page builder with AI-powered conversion optimization features that help growing brands and agencies make smarter, data-driven decisions. In 2024, Insightly joined the Unbounce family. Insightly provides a customizable and affordable CRM, along with marketing automation, and customer service tracking, and an integrations tool in a unified, go-to-market platform. Together, these applications have helped customers generate billions of leads, sales, and signups. We're a results-focused, customer-obsessed team where technical expertise meets creative thinking. Here, innovative ideas are encouraged, growth is supported, and everyone has the opportunity to contribute meaningfully to our mission. Please note our Talent Acquisition team will not reach out to you through channels like WhatsApp, Messenger or SMS services. All communication will be through official Unbounce email domains. Please double check the correct spelling in domains of any email communication you receive representing Unbounce. About the Role As a Mid-Market Account Manager, you will manage a book of business consisting of mid-sized organizations. You are the "CEO" of your territory, balancing high-touch relationship building with a scalable approach to training and renewals. Your goal is to move beyond tactical support and become a strategic partner who drives measurable ROI for our clients. What You’ll Be Doing • Portfolio Strategy: Manage a book of approximately 40-60 accounts, prioritizing efforts based on account health and expansion potential. • Consultative Upselling: Navigate mid-market organizations to find new budget holders. You won't just wait for an inbound request; you will build cases for new modules and seat expansion. • Executive Presence: Lead Quarterly Business Reviews (QBRs) with VPs and Directors, translating technical usage data into business outcomes (ROI). • Educational Authority: Conduct deep-dive training sessions and "Lunch & Learns" to drive adoption across diverse departments. You must be able to command a Zoom room of 20+ stakeholders. • Renewal Precision: Forecast renewal cycles 6–9 months in advance. You will handle the full negotiation process, including redlines and working with legal/procurement teams. A Little Bit About You • 3–5 years of experience in B2B SaaS Account Management, specifically managing Mid-Market accounts. • Proven track record of maintaining a Net Revenue Retention (NRR) of 100%+. • Experience navigating multi-stakeholder sales (Legal, IT, Procurement, and Finance). • Strong technical aptitude—you can learn the "ins and outs" of a complex product quickly. • The "Hybrid" Skillset: You have the heart of a Teacher (for training) but the mind of a Closer (for renewals and upsells). • Data-Driven: You are comfortable using tools like Gainsight, ChurnZero, or Salesforce to identify patterns in customer behavior. • Project Management: You can juggle multiple renewal cycles and training schedules simultaneously without letting details slip through the cracks. How Success Is Measured We believe in being upfront about how performance is tracked. Your four core metrics are Net Revenue Retention (NRR), which captures the total revenue from your book after renewals, expansion, and any churn; Gross Revenue Retention (GRR), which tracks total retention from your book; expansion pipeline, which reflects the dollar value of new opportunities you identify and develop within your existing accounts; and adoption velocity, which measures how quickly your accounts go from onboarded to genuinely using the product in ways that drive their business forward. Share Our Values • Customer First • Bias for Action • High Velocity Decision Making • Value Individuality • Results Focused Compensation Our compensation bands are designed to reflect how people grow in their roles. Each level includes three stages: Developing, Proficient and Expert, which represent increasing capability, independence and impact over time. The projected compensation range for this role is $90,000 - $120,000 CAD OTE ($55,000 - $75,000 base + $35,000 - $50,000 variable), which reflects the Proficient stage of our compensation band for this job level (P2). Progression into higher stages and job levels may occur over time based on demonstrated performance, mastery of role expectations and overall impact. For specialized or hard-to-fill roles, we may extend offers above the posted range if a candidate brings exceptional experience. Perks & Benefits Flexibility and Time Off • Flexible Time Off Policy - We encourage a minimum of 4 weeks per year! • Remote First Team • Flexible Hours • Work From Anywhere Program Health and Wellness • Health Insurance • Employee Assistance Program (EAP) • Quarterly Company Wide Recharge Days • End of Year Company Wide Holiday Closure • Maternity & Parental Leave Program • $2000 Lifestyle Spending Account (LSA) Growth & Future • Professional Development Budget • Volunteer Day • Team Building Budget • Employee Referral Bonus Program ($1000) • Anniversary Milestone LSA Top Up • Birthday Day Off We Value Individuality! At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We're bolder and more brilliant together. We're dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique. We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement. If you require any accommodations or support during the recruitment process, please email us at [Upgrade to PRO to see contact]. Our use of AI in hiring We're committed to keeping hiring personal. Every application is reviewed by a real person on our team, and we don't use AI to screen or filter candidates out. We do use AI to help with assessing candidates and summarizing interview feedback. These tools support our team in working more efficiently and reducing bias. All final hiring decisions are made by people who bring their judgment and experience to determine who joins our team.