Account Manager, Client Experience at Unlockhealth

Unlockhealth

Chicago, Illinois, United States; Nashville, Tennessee, United States; Remote·1w ago

ManagerFull-timeRustGit

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a passionate and results-driven Client Experience Manager to join our growing team at Unlock Health. This role will be responsible for owning client relationships and providing strategic guidance to ensure flawless execution across a portfolio of healthcare clients.

Key Responsibilities

→Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor
→Lead multiple client accounts of varying size and complexity with appropriate oversight
→Provide strategic guidance by translating client business goals into integrated marketing roadmaps
→Partner cross-functionally with various teams to deliver cohesive, high-impact solutions
→Drive flawless execution by managing scopes, timelines, budgets, and dependencies
→Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks
→Oversee campaign and program performance across channels
→Manage client budgets and collaborate with the Campaign Operations team to develop reporting
→Maintain fluency in Unlock’s full suite of services and capabilities
→Support account growth by identifying opportunities to expand engagements
→Stay informed on industry trends, competitive dynamics, and regulatory considerations

Requirements

✓Bachelor’s degree in business, marketing, or a related field
✓3+ years of experience in account management, client services, or a related role
✓Healthcare industry experience required
✓Strong communication, interpersonal, and problem-solving skills
✓Demonstrated ability to deliver results and exceed client expectations