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SeniorFull-timeAPI
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Support Specialist to oversee the support and optimization of bespoke integrations and reports across diverse product portfolios. This role focuses on debugging, troubleshooting, and ensuring seamless system operations while delivering exceptional customer experiences.
Key Responsibilities
- →Collaborate with clients to understand and troubleshoot existing integration challenges
- →Provide expert support in diagnosing and resolving issues related to custom integrations and reports
- →Debug and troubleshoot issues involving 3rd party developers using our product APIs
- →Respond to and resolve support tickets related to integrations, Crystal Reports, and APIs
- →Collaborate with cross-functional teams to address technical challenges
- →Maintain and update comprehensive documentation for integrations, Crystal Reports, and API specifications
- →Facilitate knowledge transfer within the team to enhance support capabilities
- →Build and maintain positive client relationships through effective communication
- →Demonstrate empathy and patience when resolving integration challenges
Requirements
- ✓Experience with technical support and troubleshooting
- ✓Knowledge of Crystal Reports and API integration
- ✓Strong problem-solving and debugging skills
- ✓Excellent communication and client interaction abilities
- ✓Ability to document technical processes and specifications
Free to sign up. Takes 30 seconds.
About Momentustechnologies
Momentustechnologies is a forward-thinking company specializing in innovative technology solutions designed to drive efficiency and growth for businesses across various sectors. The name suggests a focus on creating impactful technological advancements, likely leveraging cutting-edge methodologies to deliver tangible results. While the exact founding date and location are not specified, the company’s name and domain imply a global or digitally native presence, catering to clients who seek transformative tech solutions. The company offers a range of products and services, including software development, digital transformation consulting, and customized IT solutions tailored to enhance operational workflows. Key features of their offerings may include scalable architecture, data-driven insights, and seamless integration with existing systems. Momentustechnologies targets mid-to-large enterprises, startups, and organizations looking to leverage technology for competitive advantage, process optimization, and innovation. Their solutions are designed to address specific industry challenges, ensuring clients achieve measurable outcomes. Notable achievements for Momentustechnologies may include successful client implementations, partnerships with leading tech providers, or recognition for their innovative approaches. Their market position is likely built on a reputation for reliability, technical expertise, and a client-centric philosophy. By focusing on delivering measurable value and staying ahead of technological trends, Momentustechnologies distinguishes itself as a trusted partner for businesses aiming to harness the full potential of modern technology.
