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SeniorFull-time
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a CRM Ops Manager to join our team at UW. This role focuses on architecting a resilient technical ecosystem and executing complex journey orchestrations to establish high-performance standards for our CRM Operations growth.
Key Responsibilities
- →Own the end-to-end delivery of highly complex, multi-channel campaigns
- →Architect technical workflows and documentation frameworks for scaling
- →Resolve complex automation conflicts and data bottlenecks through analysis
- →Refine execution and optimize content module frameworks using Braze, BigQuery, or Knak
- →Act as the lead technical consultant for Customer Marketing, Product, and CS
- →Anticipate platform risks and implement mitigations
- →Serve as the primary mentor for other teams
- →Track and monitor operational costs to ensure efficient use of technology investment
Requirements
- ✓Expert-level knowledge of Braze, BigQuery, or Knak
- ✓Strong SQL and Liquid logic skills
- ✓Experience with segmentation and event-based triggers
- ✓Ability to resolve complex automation conflicts and data bottlenecks
- ✓Experience in process optimization and risk management
- ✓Strong communication and cross-functional collaboration skills
