Senior Account Manager, Client Experience at Unlockhealth

The Role: Unlock Health is seeking a passionate and results-driven Senior Manager to join our client experience team. This individual will help support existing enterprise accounts with core deliverables focused on website maintenance, integrations, content enhancements & site redesigns. This team member will help manage client relationships, ensure strong strategic guidance, execute engagements flawlessly and help drive growth for their book of clients. The ideal candidate will possess a strong digital background with a curiosity and passion for learning new services and offerings that will help grow accounts. What You’ll Do: • Manage client relationships by supporting the day-to-day activities of multiple accounts • Lead fully integrated marketing campaigns, ensuring alignment across strategy, creative & messaging, experience design, channel execution, and performance outcomes • Guide clients through complex initiatives across the marketing spectrum, including brand development, integrated marketing, performance marketing, and website redesigns and optimizations • Partner closely with strategy, creative, content, digital experience, web development, media, and analytics teams to deliver cohesive, high-impact solutions • Translate client business goals into marketing roadmaps that strategically meet their needs and objectives • Provide strategic oversight for web development and digital platform initiatives, ensuring strong UX, content strategy, and channel integration • Oversee campaign performance across channels, helping clients understand results and identify optimization and growth opportunities • Collaborate with project management to ensure integrated timelines, scopes, and dependencies are aligned across workstreams • Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience • Maintain accountability for client satisfaction, delivery quality, and long-term partnership health Ideal Qualifications • Bachelor’s degree in marketing, communications, business, or a related field • 4–6+ years of experience in client experience, client lead, or account management roles • Proven experience leading integrated marketing campaigns, including combinations of brand strategy and development, marketing strategy, creative concepting, content development, media planning and execution, and analytics reporting • Hands-on experience supporting or overseeing web development initiatives (e.g., redesigns, CMS platforms, UX, content architecture) • Experience managing or partnering on media-heavy campaigns, including paid digital and performance-driven initiatives • Strong understanding of how strategy, creative, content, media, and digital experience work together to drive results • Healthcare marketing experience strongly preferred (not required) • Confident communicator with experience presenting to senior client stakeholders • Demonstrated ability to lead cross-functional teams and deliver complex work with clarity and consistency Perks and Benefits • Competitive Salary • Health, Dental and Vision benefit packages to fit all types of lifestyles • Life, Short- and Long-Term Disability Insurance paid 100% by the company • FSA / HSA Options • 401(K) with a generous company match program • Flexible Paid Time Off (aka- unlimited) • Paid Parental Leave • Hybrid and Remote work schedules available • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) • Employee Referral Program Equality Opportunity Employer Statement Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. About Us: Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.