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SeniorFull-timeAWSAgileAI
Salary Range
$143,650 - $194,350 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Manager for Patient CRM to join Veeva Systems, a mission-driven organization in industry cloud. This role focuses on developing the patient-centric vision within the Vault CRM ecosystem.
Key Responsibilities
- →Contribute to the Patient CRM Roadmap: Own the strategy and delivery of features specific to patient recruitment, enrollment, and long-term engagement processes.
- →Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform.
- →Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events.
- →Requirement Synthesis: Translate the complexities of patient journeys into technical specifications.
- →AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.
- →Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.
Requirements
- ✓HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software.
- ✓Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products.
- ✓Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment.
- ✓Analytical Rigor: Exceptional problem-solving skills with a "show me the data" mindset to uncover the "why" behind customer needs.
- ✓Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment.
- ✓Communication: Superior ability to translate Patient Services "shop talk" into technical requirements for developers and executive-level visions for customers.
