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Mid LevelFull-timeAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a dedicated Multilingual Customer Support Specialist to join our team at Veo, a global leader in AI-based sports camera technology. This role focuses on providing excellent customer support and helping customers get the most out of our innovative products.
Key Responsibilities
- →Respond to customer requests clearly and comprehensively as a front-line supporter
- →Deliver on our KPIs for a low response time, minimal backlog, and high customer satisfaction
- →Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels
- →Provide feedback for optimizing the processes that we currently work with
- →Providing the right resolution in an efficient manner via phone and email
Requirements
- ✓Fluency in 2 or more languages: French, Spanish, German, Polish, Czech, or Italian is a requirement
- ✓Fluent in both written and spoken English
- ✓Experience in customer-facing roles
- ✓Experience with tech support or product support
- ✓Experience with phone and email-based support
- ✓Comprehensive written and verbal communication skills
- ✓Interested in encouraging people and making them succeed
- ✓Solution-oriented mindset and a structured approach to work
- ✓Familiarity with customer service tools
- ✓You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning.
