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Business Analyst Centre de Contacts - Relation Clients 360 (H/F) - CDD at VeoliaEnvironnementSA
VeoliaEnvironnementSAAubervilliers, IDF, frΒ·2d ago
SeniorFull-timeAgileScrum
Salary Range
$39,780 - $53,820 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Relations 360 platform is responsible for processing consumer contacts (calls, emails, letters) for water services. It uses an Amazon Connect Contact Center solution to efficiently manage incoming calls, distribute them to customer advisors, and provide simple, fast, and consistent customer journeys.
Key Responsibilities
- βTranslate business challenges into concrete functional solutions
- βFacilitate alignment and understanding of requirements between business and technical teams
- βContribute to delivery within a Scrum team consisting of 1 Product Owner, 1 Business Analyst, 1 Service Delivery Manager, and 2 developers
- βLead workshops to define requirements with stakeholders
- βWrite functional specifications and User Stories
- βMaintain clear and up-to-date functional documentation
- βParticipate in functional testing and tool configuration
- βProvide daily functional support to the Performance team
Requirements
- βExperience in functional analysis and business requirements definition
- βStrong understanding of agile methodologies and Scrum ceremonies
- βAbility to facilitate workshops and communicate effectively with technical and business teams
- βExperience with contact center solutions is a plus
- βStructured onboarding support will be provided to quickly ramp up on the RC360 platform's business challenges.
