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Mid LevelFull-timeAIML
Salary Range
$27,625 - $37,375 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We're seeking a Product Manager to drive the worker and operations experience after workers are qualified and onboarded to projects. This role will build the platform foundation that supports sustainable growth as our Delivery Services team scales during a transitionary period in the AI and data annotation space. You'll work across multiple teams to deliver exceptional client outcomes while creating an engaging platform that respects workers' time.
Key Responsibilities
- →Own product strategy for post-onboarding worker operations: project lifecycle management, task assignment, payment automation, quality dashboards, roster management, and self-service capabilities.
- →Align roadmap with Delivery Services North Stars: deliver faster without compromising quality, scale sustainably, and serve clients and raters exceptionally well.
- →Lead discovery sessions and user research with Project Managers, Quality Managers, L&D/Assessments specialists, Finance teams, and workers/raters; collaborate with Design to create intuitive experiences.
- →Partner with Development and QA on solution design, involving technical teams early.
- →Create clear epics, user stories, and documentation for engineering with defined success metrics; maintain visibility into priorities and progress in Jira and Confluence.
- →Navigate distributed teams effectively—Development and QA are in India and Spain; Delivery Services are in Mexico and the US.
- →Own end-to-end product development from discovery through UAT, release, and iteration; gather feedback and make informed ship decisions.
- →Monitor usage and adoption, gathering feedback to drive continuous improvements.
Requirements
- ✓3-5 years in operations management, program management, technical program management, or business operations—driving process improvements and working with product/technology teams.
- ✓Strong analytical skills and comfort with data-driven decisions in ambiguous environments.
- ✓Excellent communication across technical and business audiences.
- ✓Cross-functional experience with engineering, operations, and business teams, ideally across distributed time zones.
- ✓Proficiency with Jira, Confluence, and modern collaboration tools.
- ✓Initiative and ownership—proactively identify problems, propose solutions, and drive completion.
- ✓Willingness to push back constructively while maintaining strong relationships.
- ✓High standards and clear perspective on what "good" looks like.
Benefits
- ★Direct Impact: Enable operations teams to scale efficiently while affecting client delivery quality and worker satisfaction.
- ★Shape the Future: Influence processes and have genuine ownership during a transformation period in the AI/data annotation industry.
- ★Small, Empowered Team: Work with Head of Product and two other PMs where your voice matters.
- ★Growth Trajectory: Expand your scope as the platform evolves.
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