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SeniorFull-timeAPI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product.
• Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.
• Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots.
• Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback.
• Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
• Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment.
• Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
• Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
• Uphold security and data-handling best practices when working with sensitive user information or logs.
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About Wix2
Wix2 operates at the intersection of web development and digital innovation, providing advanced solutions for businesses seeking to enhance their online presence. As a forward-thinking entity in the technology sector, Wix2 leverages its expertise to empower organizations with cutting-edge tools and platforms. While the name suggests a connection to the well-known Wix ecosystem, Wix2 distinguishes itself by focusing on specialized services that build upon foundational web technologies, catering to a niche market that demands higher customization and scalability. The company offers a suite of products and services designed to streamline website creation, management, and optimization. Key offerings include bespoke website templates, integrated e-commerce solutions, and AI-driven design tools that adapt to user preferences. Wix2 targets small to medium-sized enterprises, freelancers, and developers who require robust, user-friendly platforms without compromising on functionality. Its solutions emphasize intuitive interfaces, seamless integrations, and performance optimization, ensuring clients can achieve their digital goals efficiently. Wix2 has established itself as a notable player in the competitive web development space by consistently delivering innovative features and responsive support. The company’s unique value proposition lies in its ability to merge creativity with technical precision, offering clients a balance between aesthetic appeal and operational efficiency. By prioritizing user experience and continuous improvement, Wix2 has carved out a reputation for reliability and forward-thinking solutions in an increasingly digital world.
