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DirectorFull-timeGoAPIAI
Salary Range
$95,000 - $105,000 /year
About the Role
World Relief is seeking a Director of Business Insights & Operations to lead analytics and CRM administration teams. This role focuses on streamlining business intelligence, budgeting, and marketing/fundraising technology to support data-informed decisions and drive private revenue growth over the next three years. The Director will report to the Senior Director of Advancement Operations.
Key Responsibilities
- →Provide leadership for Advancement's tech-stack, business intelligence, analytics and budget function
- →Build, lead, and manage the Business Operations team of analysts and system administrators
- →Establish team charter, refine roles and responsibilities, and communicate role expectations
- →Lead strategic initiatives within Advancement and in partnership with IT and finance teams
- →Manage budget for Business Operations unit and build business cases for new technology investments
- →Accountable for reporting processes and associated visualization tools & dashboards
- →Establish constituent data quality and data governance policies and procedures
- →Lead the division's budgeting, financial planning, and resource allocation
- →Develop phased roadmaps for Advancement-related technology & analytics products
- →Analyze business processes to identify areas for improvement and optimize workflows
- →Interview, hire, and onboard new staff and coordinate team workload
Requirements
- ✓Mature and personal Christian faith committed to World Relief's mission, vision, and values
- ✓Training in business intelligence, data analytics, and reporting
- ✓Experience with Raiser's Edge NXT, Luminate Online, HubSpot and Power BI reporting strongly preferred
- ✓Experience working with remote teams, including across cultures
- ✓Ability to successfully manage, motivate, mentor, and retain skilled system administration and analytics staff
- ✓Ability to convey technical information and data insights to non-technical staff
- ✓Ability to extract, transform, load, and visualize data from various data sources
- ✓Training in data hygiene and data quality techniques
- ✓Knowledge of data analytics techniques and data visualization best practices
- ✓Knowledge of non-profit finance requirements and US/global data privacy regulations
- ✓Bachelor's degree and at least 10 years of escalating professional experience required
- ✓At least 3 years in senior leadership role with personnel management experience
Benefits
- ★Competitive benefits package
- ★Employee discount program
- ★Well-being program with Gold-level Cigna Healthy Workforce Designation
