Jobs → Customer Support → Applications Support Specialist

About the Role We are seeking an Applications Support Specialist with experience in JDE ERP to join our team. This role involves providing technical support for JD Edwards and related business systems. Key Responsibilities • Provide Level 1 and Level 2 application support for JDE and related business systems • Troubleshoot application incidents, integration failures, and EDI issues • Coordinate with business users, technical teams, and external vendors • Manage incidents, service requests, production changes, and support documentation • Assist with ITGC/SOX compliance, access reviews, change management evidence, and audit support Requirements • 3+ years of experience in IT Application Support • Hands-on support experience with JD Edwards (JDE) ERP • Experience with RF-SMART, SOM, and IQVIA applications preferred • Strong troubleshooting skills across application issues, batch jobs, interfaces, security, and user access • Experience supporting EDI transactions and system integrations • Familiarity with ITSM tools, incident management, and production support • Strong communication, documentation, and stakeholder management skills