Jobs → Engineering → AWS Chat Assist Engineer

About the Role We are looking for an AWS Chat Assist Engineer to join our team. This role requires hands-on expertise in AWS Contact Center and Conversational AI technologies. Key Responsibilities • Work with AWS Contact Center and Conversational AI technologies • Develop chatbots using AWS Lex • Integrate REST APIs and CRM systems • Manage contact center call flows and routing • Utilize AWS Lambda for contact center QA Requirements • Experience with Amazon Connect and Five9 VCC/VSS • Strong knowledge of AWS Lex and chatbot development • Understanding of conversational AI and IVA • Experience with contact center call flows and routing • Proficiency in REST APIs and CRM integrations • Familiarity with Agent Assist and Verint • Experience with AWS Lambda Benefits • Immediate joiners preferred