Jobs → Engineering → Five9 Contact Center Engineer

About the Role We are looking for an experienced Contact Center Engineer with deep expertise in Five9 Contact Center implementations, solution design, platform configuration, and enterprise integrations. Key Responsibilities • Design, build, test, and deploy Five9 Contact Center solutions • Create and maintain High-Level and Low-Level Designs (HLD/LLD) using Visio • Develop IVR architectures, call flows, intelligent routing, digital engagement, and automation capabilities • Build and support APIs and integrations with Salesforce, enterprise platforms, databases, and AWS/Azure services • Troubleshoot complex telephony, SIP/VoIP, routing, and API integration issues • Maintain technical documentation, testing evidence, support procedures, and architecture artifacts • Collaborate with enterprise architects, telephony engineers, operations, business stakeholders, and program leadership Requirements • Strong hands-on experience with Five9 Contact Center platform configuration and implementation • Expertise in IVR design, intelligent call routing, and SIP/VoIP technologies • Experience developing APIs and integrating enterprise systems • Hands-on experience with at least two of the following: Java, .NET, Python, REST APIs, automation frameworks, or cloud services • Strong documentation, testing, troubleshooting, and communication skills • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field