Jobs → Customer Support → Head of Client Solutions

About the Role We are looking for an experienced derivatives and risk professional to help turn real client problems into practical analysis, useful broker and trading-desk conversations, and successful pilots. This role involves working with commercial clients, brokers, and trading desks to understand event risk, compare contract terms, and evaluate potential hedges. Key Responsibilities • Work directly with clients to define their exposures, objectives, constraints and required decisions. • Compare relevant event contracts with conventional futures, options and swaps, accounting for differences in benchmarks, payouts, available size, costs and payment timing. • Build and validate the analysis, explain the remaining risks, and work with brokers and trading desks on clearly defined client requests. • Own scoped pilots from discovery through delivery, customer feedback and the decision to continue on a paid basis. • Turn recurring customer needs into precise requirements for our product and engineering work. Requirements • Ideally 5+ years of relevant experience in derivatives structuring, commodity risk, quantitative client solutions, treasury or hedging advisory. • Experience delivering real client projects, including working through incomplete information and practical market constraints. • A strong understanding of basis risk, liquidity, fees, funding, settlement timing and the difference between a contract’s payout and the protection it provides. • Clear communication with commercial clients, brokers, traders and engineers. • Ownership, attention to detail and the judgment to challenge assumptions—including recognising when a proposed hedge does not fit the client’s needs. • Experience in US energy markets, particularly natural gas, power or oil, would be especially relevant.