Jobs → Sales → Inbound Sales Manager

About the Role We are looking for an experienced Inbound Sales Manager to join our team. This role focuses on turning customer inquiries into meaningful business opportunities while building long-term client relationships. Key Responsibilities • Handle inbound sales inquiries through phone calls and live chats • Identify customer requirements and recommend suitable SaaS solutions • Drive revenue through upselling, cross-selling, and customer retention • Build and maintain relationships with North American SMB customers • Manage sales pipelines, track performance, and achieve quarterly targets • Identify expansion opportunities through customer research and CRM insights • Handle customer concerns, escalations, and retention-related activities • Collaborate with product specialists to conduct product demonstrations • Maintain high standards of customer satisfaction and service quality Requirements • 3–5 years of experience in inbound sales, sales management, or account management • Experience in the SaaS or technology industry is preferred • 1–2 years of experience in customer service, account management, or retention • Strong understanding of sales pipeline management • Hands-on experience with Salesforce CRM • Excellent communication and relationship-building skills • C1-level English proficiency • Graduate from a recognised university or equivalent relevant experience • Comfortable working in rotational shifts and rotational week-offs (EMEA/APAC/NA)