Jobs → Customer Support → IT Manager – Enterprise Infrastructure

About the Role We are seeking an experienced IT Manager – Enterprise Infrastructure to lead large-scale infrastructure operations across data centers, enterprise storage, backup and disaster recovery, and cloud environments. Key Responsibilities • Lead enterprise computing, storage, backup, disaster recovery, data center, and cloud infrastructure operations. • Develop infrastructure strategies, architecture standards, capacity plans, and technology roadmaps. • Drive service reliability, availability, security, performance, and continuous improvement. • Oversee disaster recovery planning, testing, monitoring, incident management, and change control. • Lead infrastructure modernization, automation, virtualization, consolidation, and standardization initiatives. • Manage infrastructure budgets, cost optimization, vendor relationships, and service provider performance. • Develop technical teams through coaching, mentoring, and workforce planning. • Collaborate with business and IT stakeholders to support critical applications and global operations. Requirements • Bachelor’s degree or equivalent college degree in a relevant discipline. • 10–15+ years of IT experience, including enterprise infrastructure leadership. • Strong experience in infrastructure operations, high availability, disaster recovery, and service delivery. • Experience managing technical teams, vendors, and managed service providers. • Cloud infrastructure knowledge across AWS, Azure, and/or GCP, including IaaS and PaaS. • Working knowledge of Windows, Unix/Linux, enterprise servers, SAN storage, backup, and DR technologies. • Strong financial and budget management, cost-benefit analysis, and vendor negotiation skills. • Familiarity with ITIL processes, including incident, problem, change, capacity, and availability management. • Excellent communication, stakeholder management, and team leadership skills. • Experience supporting complex, global IT environments and 24×7 operations.