Jobs → Customer Support → L1 Support Technician

About the Role We are looking for L1 Support Technicians to support a large-scale thin-client upgrade and deployment project across healthcare facilities. Key Responsibilities • Provide Windows 10/11 desktop support and hardware troubleshooting • Deploy thin-client systems and perform OS upgrades • Configure Windows 11 Persistent VDI • Handle basic networking tasks including TCP/IP, DHCP, DNS, LAN, and Wi-Fi • Utilize Wyse Management Suite for deployment management • Manage ServiceNow HAM and IT asset management • Document device replacement, configuration, and deployment processes • Travel between assigned sites in Nebraska and Iowa Requirements • Experience in healthcare IT and large-scale endpoint deployment projects • Proficiency in Windows 10/11 and desktop support • Knowledge of hardware troubleshooting • Understanding of thin-client deployment and OS upgrades • Familiarity with Wyse Management Suite • Basic networking skills including TCP/IP, DHCP, DNS, LAN, and Wi-Fi • Experience with ServiceNow and IT asset management