Jobs → Customer Support → Pega LSA – Smart Disputes Lead

About the Role We are looking for a Pega LSA – Smart Disputes Lead to join our team working with a healthcare client. This role involves leading the design, development, and support of enterprise-grade Pega applications focused on dispute resolution. Key Responsibilities • Lead the design, development, implementation, and support of enterprise-grade Pega applications • Manage customer interactions, gather and clarify requirements, and collaborate with Business Analysts, Architects, and QA teams • Lead the technical team, conduct code reviews, mentor junior developers, and ensure quality deliverables • Identify opportunities for workflow automation and AI-driven dispute processing improvements Requirements • 10+ years of experience with Pega Platform architecture, development, and enterprise application support • Expertise in the Pega Smart Disputes Framework, including credit/debit card dispute resolution, chargebacks, and regulatory compliance • Strong knowledge of case types, complex workflows, SLAs, routing rules, business logic, and case management • Experience developing REST/SOAP integrations with core banking, payment processing, and third-party systems • Proficiency in JSON, XML, database integrations, and SQL query optimization • Experience in debugging, log analysis, troubleshooting, performance tuning, and resolving complex technical issues • Knowledge of Pega Guardrails, development best practices, and application quality standards • Familiarity with Pega AI, GenAI, Process AI, automated case summarization, intelligent case routing, and external LLM/AI integrations • Strong understanding of Agile/Scrum methodologies and DevOps tools • Pega Certified Senior System Architect (CSSA) certification • Pega Lead System Architect (LSA) certification