Jobs → Product → Product Manager

About the Role We are looking for a Product Manager to join our team, focusing on the Voice of Member. This role involves owning the product vision, roadmap, backlog, requirements, prioritization, launch, adoption, and KPIs. Key Responsibilities • Own product vision, roadmap, backlog, requirements, prioritization, launch, adoption, and KPIs • Partner with Membership, Member Care, Digital, Marketing, Operations, Data, Engineering, Analytics, and AI teams • Build governed Databricks/lakehouse data products integrating structured and unstructured member data • Define taxonomies, experience metrics, data quality standards, business rules, and acceptance criteria • Develop capabilities for surveys, NPS, complaints, contact reasons, sentiment, themes, journey analytics, and closed-loop actions • Evaluate NLP/AI use cases including sentiment, topic classification, summarization, emerging-issue detection, and root-cause analysis • Ensure products meet privacy, security, governance, responsible AI, quality, and explainability requirements • Measure adoption, data trust, coverage, insight-to-action time, and member-experience outcomes Requirements • 5+ years in Product Management, Data Product Management, Analytics, or Customer Experience • Strong experience with product strategy, discovery, roadmap, Agile delivery, backlog management, prioritization, and stakeholder management • Hands-on knowledge of Databricks, lakehouse concepts, data pipelines, semantic layers, data quality, and data lineage • Experience with Voice of Customer/Member, surveys, NPS, sentiment, text analytics, journey analytics, and root-cause analysis • Understanding of structured/unstructured data, customer/member data, analytics, AI/NLP, and data governance • Strong communication, analytical, problem-solving, and cross-functional influencing skills