Jobs → Sales → Salesforce Developer

About the Role We are looking for a Salesforce Developer to join our team in McLean, VA. This role focuses on developing and enhancing Salesforce Service Cloud applications for customer service and contact-center operations. Key Responsibilities • Develop and enhance Salesforce Service Cloud applications for customer service and contact-center operations • Build reusable LWC components and Apex services for agent-facing applications • Configure Omni-Channel routing and optimize agent work assignments • Implement CTI/Voice integrations for inbound and outbound customer calls • Automate case creation, assignment, escalation, notifications, and follow-up workflows • Integrate Salesforce with enterprise and contact-center systems • Troubleshoot production issues and support deployments using Salesforce DevOps tools • Collaborate with QA, Business Analysts, Product Owners, and contact-center stakeholders in an Agile environment Requirements • Strong experience with Salesforce Service Cloud and Service Console • Hands-on expertise in Lightning Web Components (LWC), Apex, Triggers, SOQL/SOSL • Experience configuring Omni-Channel routing, queues, skills, presence statuses, and agent assignments • Strong experience with CTI/Telephony/Voice Integration • Knowledge of inbound/outbound call flows, screen-pop, call logging, call disposition, and interaction history • Experience with Salesforce Flows, Case Management, Knowledge, and Service Automation • Hands-on experience integrating Salesforce with external systems using REST/SOAP APIs, Platform Events, and middleware • Strong understanding of Salesforce security, sharing rules, permission sets, and field-level security • Experience with Git, Azure DevOps, AutoRABIT, or Salesforce CI/CD tools • Strong debugging, testing, deployment, and production support skills