Jobs → Sales → Salesforce Program Manager

About the Role We are looking for an experienced Salesforce Program Manager to lead the planning, implementation, governance, and delivery of the Ohio Department of Children and Youth’s (DCY) Salesforce Program. Key Responsibilities • Lead Salesforce program strategy, planning, roadmap development, and execution • Oversee multiple Salesforce projects, timelines, budgets, deliverables, and resources • Establish program governance, risk management, and reporting processes • Coordinate with vendors, Salesforce architects, developers, administrators, business stakeholders, and leadership • Drive business process analysis, workflow automation, and continuous improvement • Manage stakeholder communications, change management, user adoption, and training • Monitor project milestones, resolve risks and issues, and ensure quality delivery Requirements • Bachelor’s degree or equivalent technical education • 7+ years of IT project management experience • 5+ years of business process analysis experience • 3+ years of workflow automation experience • 3+ years of Salesforce experience • Strong vendor management, communication, documentation, and leadership skills • Proficiency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook Preferred Qualifications • Experience leading large-scale Salesforce implementations • PMP certification • Experience managing digital workflow automation projects