Jobs → Sales → Salesforce Service Cloud Engineer

About the Role We are seeking a Salesforce Service Cloud Engineer to deliver solutions in complex enterprise environments. This role requires deep expertise in omnichannel routing and integration with enterprise data platforms. Key Responsibilities • Deliver Salesforce Service Cloud solutions in complex enterprise environments • Provide deep expertise in omnichannel routing, digital channels, Agentforce, case management & contact center operations • Perform hands-on integration with enterprise data platforms (Snowflake, Kafka, APIs, Java, Spring Boot) • Apply strong knowledge of enterprise data models, KPIs, and contact center analytics • Collaborate across internal teams, SIs, and vendors to drive scalable, secure architectures Requirements • 4+ years of Salesforce Service Cloud experience • Strong integration focus + Agentforce expertise • Excellent communication & stakeholder management skills • Ownership mindset, entrepreneurial spirit, and ability to work independently • Agile delivery experience with a collaborative approach