Jobs → Data & Analytics → Senior Data Scientist

About the Role We are looking for an experienced Senior Data Scientist with strong hands-on expertise in Generative AI, Large Language Models (LLMs), RAG, and AI agent optimization to develop and enhance AI capabilities for Contact Center and Unified Communications products. Key Responsibilities • Develop and enhance AI capabilities for Contact Center and Unified Communications products • Evaluate, optimize, and deploy GenAI solutions using provider-hosted LLMs in production environments Requirements • Strong Python programming and production-quality coding • Generative AI and Large Language Models (LLMs) • Retrieval-Augmented Generation (RAG) • Prompt Engineering and Context Management • AI Agents, Tool Calling, and Multi-Step Reasoning • Embeddings, Vector Databases, and Semantic Search • LLM Evaluation, Experimentation, and Optimization • Hallucination Mitigation and Responsible AI Safeguards • Production Monitoring, Observability, and Performance Analysis Ideal Candidate A hands-on AI professional experienced in evaluating, optimizing, and deploying GenAI solutions using provider-hosted LLMs in production environments.