Jobs → Customer Support → Senior Desktop Support Technician

About the Role We are looking for a Senior Desktop Support Technician to join our team in Austin, TX. This role involves providing technical support for enterprise Windows environments and Microsoft 365. Key Responsibilities • Provide 6+ years of desktop or end-user technical support • Support enterprise Windows environments and Microsoft 365 • Manage Incident, Problem, and Change Management processes • Use endpoint management and remote support tools to resolve complex issues • Create technical documentation, knowledge articles, and support procedures • Support escalations, endpoint compliance, and software deployments Requirements • 6+ years of desktop or end-user technical support • 6+ years supporting enterprise Windows environments and Microsoft 365 • 6+ years of Incident, Problem, and Change Management processes • 6+ years using endpoint management and remote support tools • Strong troubleshooting, analytical, customer service, and communication skills • Experience supporting escalations, endpoint compliance, and software deployments Preferred • Experience working with one or more Texas State agencies