Jobs → Engineering → ServiceNow AI Platform Engineer

About the Role We are looking for an experienced ServiceNow AI Platform Engineer to design, build, and implement AI-powered solutions using ServiceNow, Now Assist, Generative AI, AI Agents, and intelligent workflow automation. The ideal candidate will have hands-on experience with ServiceNow AI capabilities, enterprise integrations, and AI-driven process optimization. Key Responsibilities • Configure and implement ServiceNow AI and Now Assist capabilities • Develop GenAI use cases for case summarization, knowledge generation, and task automation • Build AI-powered workflows and intelligent automation solutions • Integrate external LLMs and AI services with ServiceNow • Develop prompt engineering and RAG-based solutions • Implement AI Agents and Conversational AI capabilities • Configure AI governance, monitoring, security, and controls • Collaborate with architects and business stakeholders to identify AI opportunities Requirements • ServiceNow AI and Now Assist • Generative AI, LLMs, and AI Agents • Conversational AI • Prompt Engineering and RAG • REST APIs and Integration Hub • ServiceNow Workflow Automation • ServiceNow Platform Architecture • Enterprise System Integrations Preferred Skills & Certifications • Python and AI frameworks • ServiceNow CSA / CAD • ServiceNow AI Certifications • Azure AI or AWS AI Certifications