Jobs → Data & Analytics → ServiceNow Business Analyst

About the Role We are looking for an experienced ServiceNow Business Analyst / Functional Consultant for a Contract-to-Hire (C2H) opportunity with a leading client. Key Responsibilities • Gather and document business and functional requirements • Translate business needs into user stories, acceptance criteria, and process flows • Collaborate with product owners, stakeholders, developers, and technical teams • Identify process gaps and recommend improvements • Support testing, UAT, defect triage, and Agile delivery activities • Prepare SOPs, functional documentation, training materials, and release notes Requirements • 5+ years of hands-on experience as a ServiceNow Business Analyst or Functional Consultant • Strong experience in ServiceNow Strategic Portfolio Management (SPM) • Practical knowledge of Demand Management, Collaborative Work Management, and Strategic Planning • Excellent communication skills with clear, fluent, professional communication • Experience preparing SOPs for ITSM / ITIL processes • Strong experience working with stakeholders across multiple geographies • Expertise in requirements gathering, user stories, acceptance criteria, and process mapping • Experience with Agile delivery, backlog refinement, sprint planning, and UAT coordination Preferred: Agile / SAFe certification and experience in ServiceNow implementations, upgrades, and platform modernization.