Jobs → Engineering → ServiceNow Developer

About the Role We are looking for a highly experienced ServiceNow Developer with strong ITSM and HRSD expertise to join our team. This role involves leading technical initiatives end-to-end and working closely with clients. Key Responsibilities • Design, develop, and deliver ServiceNow solutions across ITSM and HRSD • Lead client discussions, requirement-gathering sessions, solution workshops, demos, and sprint reviews • Implement ITSM processes, including Incident, Problem, Change, Service Request, SLAs, and CMDB • Configure HRSD solutions, including Case Management, Knowledge Management, Employee Service Center, COE, and Lifecycle Events • Develop REST integrations with robust error handling and data validation • Build Scoped Applications, Client Scripts, UI Scripts, Business Rules, and Script Includes • Customize Service Portal experiences, including widgets and portal configurations • Drive platform governance, technical improvements, and mentor junior developers • Leverage Now Assist, GenAI capabilities, and Virtual Agent for automation and self-service Requirements • 7+ years of hands-on ServiceNow development experience • Strong expertise in ITSM and HRSD modules • Hands-on experience with REST integrations and Scoped Applications • Strong Service Portal development experience • Proven ability to lead client-facing discussions and translate business requirements into technical solutions • Excellent communication and stakeholder management skills • Ability to own technical deliverables and drive initiatives independently Preferred Certifications • CSA – Certified System Administrator • CIS-ITSM • CIS-HR